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Returns and refunds

How can I return a product?

The right of withdrawal allows you to return the purchased product, regardless of the reason for which you intend to exercise it, no later than 14 days from the date of receipt of the order placed. It is possible to return all or part of the products purchased in the context of the individual order.

If you buy with a VAT number you will not be able to exercise the right of withdrawal.

Conditions of the Right of Withdrawal

The right of withdrawal can be applied if requested, in any way, within 14 days from the date of receipt of the order. The right of withdrawal applies to the product purchased in its entirety.

The purchased product must be intact and returned in its original packaging, complete in all its parts. The return shipping costs are charged to the customer; the return must be sent to sartorialionora.com with any shipping method of your choice, as long as it is traceable. The shipment, up to the certificate of receipt in the warehouse, is under the full responsibility of the Customer.

In case of damage to the goods during transport, sartorialionora.com will notify the Customer of the incident (within the working day following receipt of the goods in its warehouses), to allow him to promptly file a complaint against the Courier he has chosen and obtain reimbursement of the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal.

sartorialionora.com is not responsible in any way for damage, theft or loss of goods returned by uninsured shipments.

In case of forfeiture of the right of withdrawal, sartorialionora.com will return the purchased good to the customer, charging the shipping costs. For all aspects not specifically expressed, the European legislation for distance trading prevails.

With which payment method do you make the refund?

If you have made a refund request and it has been accepted by the Returns Office, the amount of the return will be refunded with the same payment method chosen by the Customer during the purchase.

Is the return free?

Yes for purchases within the European Union. Instead, for purchases outside the European Union, the cost of the return is charged to the customer.