Shipping and delivery
The delivery of the products on the Italian territory will be made through the Express Courier chosen by sartorialionora.com. Shipments take place only from Monday to Friday, excluding national holidays. From the moment you place the order, we deliver the package in 24/72 hours.
Attention: for very large orders, a shipping surcharge may be required, required after completion of the order.
Shipping is free if it respects the conditions indicated on the website on the product and cart page with the exception of some islands and locations that are difficult to reach.
In case of payment by bank transfer, the package will be delivered to the Courier only after viewing the online credit.
Once the shipment has been made, you will receive an automatic notification email with the relative tracking number; to monitor the status of the shipment, you can access the link indicated in the email.
Upon receipt of the product, the Customer must check that the package is perfectly closed. Each package is closed by adhesive tape. Customers are advised NOT to collect the box if the package is not intact or the adhesive tape is tampered with.
If the package is not intact or damaged, or the adhesive tape has been tampered with, the Customer is invited to report it immediately to the courier; otherwise the product will be considered regularly delivered, and sartorialionora.com will not be held responsible for any damage and / or missing products. In case of absence of the recipient at the specified address, the courier will send a warning email to the customer and will attempt a new delivery the next day. If it is impossible to deliver the next day due to the absence of the recipient, the courier will try to contact the customer to schedule a new delivery. In the event that the Customer Service fails to contact the Customer for the next 5 days or in the event of further impossibility of delivery due to the absence of the recipient, the ordered products will be returned to sartorialionora.com. In case of change of delivery address after shipment, the surcharge applied by the express courier will be charged to the recipient.
It is not possible to indicate a specific day and / or time for delivery.
The delivery on the international territory of the purchased products, on the other hand, will be made by express courier selected by sartorialionora.com. sartorialionora.com ships to almost all European countries and the world.
For bulky or heavy shipments an additional surcharge will be required. The costs of shipments abroad are indicated when choosing the shipping method during the conclusion of the order. The times vary from 48h to 72h.
For countries not belonging to the European Union or with particular tax regimes (eg Canary Islands) there may be CUSTOMS DUTIES (payable by the customer) or other taxes to be paid upon delivery.